If you are experiencing issues while setting up your Orbi WiFi System using the Orbi app, try restarting your modem and then attempt the setup again.
First, if your Orbi router is already connected to the modem, disconnect it. Restart your modem and wait until it fully reboots. Once the modem is back online, connect it to the Internet port of your Orbi router using an Ethernet cable. After completing these steps, open the Orbi app and try installing your Orbi WiFi System again.
If the installation still does not complete through the Orbi app, you can set up your Orbi WiFi System manually using the router’s web interface.
To do this, connect your computer or mobile device to the router’s WiFi network using the default WiFi network name (SSID) and password, which are printed on the label attached to the router. Next, open a web browser and go to http://orbilogin.net. When the router’s web interface appears, follow the on-screen instructions to finish the manual setup process.
If you are setting up an Orbi Pro product and continue to face issues, please refer to the guide titled “I’m having trouble installing my Orbi Pro WiFi System; what should I do?” for additional assistance.
For further help, you may also review the following topics:
- Why am I unable to log in to my router using the Orbi app?
- What should I do if I see an “Internet not connected” error while installing my NETGEAR router using the Nighthawk or Orbi app?
- Why can’t the Nighthawk or Orbi app detect my router?
- Why am I unable to access orbilogin.com or orbilogin.net?
- What should I do if my Orbi router cannot find its satellite?
- Where is the best location to place my Orbi satellite?
